This website can be accessed at www.katiesinternational.com and the software application (the “Website”) is owned and operated by Katies  Zambia.

These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted. Please refer to our Returns Policy for more information about returning products

Digital Vouchers

The full-face value of the digital voucher must be used in the same transaction. No change or credit will be given for any unused balance. The digital voucher cannot be exchanged for cash. The vouchers are single use vouchers only and can only be redeemed as payment
for goods. No discounts will be given when using these digital vouchers to purchase goods and they cannot be used in conjunction with any other promotion or discount.

The digital Vouchers are valid for a period of one (1) year from date of issue.

Use of the Website

You need to register as a user on the Website – only registered users may order goods on the Website. Complete your personal details and an e-mail will sent to the registered e-mail address containing your user name and password. Please change your password when accessing your profile on the website You will need to use your unique username and password to access the Website in order to purchase Goods.

You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the  username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions. You agree to notify Katies International immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm. You agree that you will not in any way use any device, software or other instrument to interfere with or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from the Owners of Katies International.

You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of the Owners of Katies International.

Placing Goods in a Wishlist or shopping basket without completing the purchase cycle does not constitute an order for such goods, and as such, goods may be removed from the shopping basket if stock is no longer available or the price thereof has changed without notice to yourself. You cannot hold Katies International liable if such goods are not available or available at that listed price when you complete or
attempt to complete the purchase cycle at a later stage.

You acknowledge that stock of all goods on offer is limited and that pricing may change at any time without notice to you. Kindly note that prices are subject to exchange rate fluctuations and do change from time to time. Katies International does take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, they are removed from the Website. Katies International cannot
guarantee the availability of stock and if goods are no longer available after you have placed an order, Katies International will notify you and you will be entitled to a credit of any amount already paid by you for such goods.

Should you place an order for any “Special Order” goods this means that these items are not held in stock and will specially ordered and brought in for you within 10 -14 working days. This estimated time of arrival is quoted in good faith provided that there are no delays which are beyond our control e.g. force meajuere.


We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

Payment may be made for Goods via the following methods (depending on its availability and/or your eligibility to use such a method) – Debit / Credit Card – where payment is made by debit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we are entitled to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your order for the Goods will be cancelled. You warrant that you are fully authorised to use the debit card supplied for purposes of paying the Goods. You also warrant that your debit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website.

This method of payment is powered by Flutterwave. Diners Club, Verve, Union Pay, Discover and American Express (Amex) are also accepted by Flutterwave in terms of payment.

Direct bank deposits or electronic funds transfer: if you pay via direct bank deposit or electronic funds transfer, payment must be made within 3 (three) days of placing your order. Payment may also be made through MTN Mobile Money (Momo) and Airtel Money within Zambia. Once the order has been placed and this method of payment has been chosen the relevant telephone numbers for the transfer of funds will be made available to you.

The Use of Katies International Digital Gift Cards / Vouchers

Katies International will not accept your order if payment has not been received. Katies International will also send you email  communications regarding the status of your order and payment. Once you have selected your payment method (except for direct bank deposit or MTN Mobile Money – Momo – or Airtel Money), you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

Delivery of Goods

Katies International offers 2 (two) methods of delivery of goods to you – either via Couriers elected by Katies International or by self-collection from the Katies Zambia Store, which is situated at 21 Kabelenga Road, Northrise, Ndola, Zambia. Please do take note that no cash payments on collection from the Store will be accepted. Payment must be made in full prior to collection of goods at the Store. Our delivery charges are subject to change at any time, without prior notice to yourself. You will see the applicable delivery charges in your cart when you check out.

When your order has been accepted and full payment has been received Katies International will deliver the goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment. Katies International will notify you if we are unable to deliver the goods during the stipulated delivery period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will issue a Credit to you for the purchase price, for a future
order from our on-line Store.

Katies International’s obligation to deliver a product to you is fulfilled when the delivery of the order and / or product to the physical address, as nominated by yourself, for the delivery of the goods / order. Katies International is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.


Katies International shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges, as well as delivery surplus charges – if applicable – on outlying area’s within Zambia – of goods purchased on our Website / on-line Store. However, should there be any errors of whatsoever nature on the Website / on-line Store we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of crediting you for any amount already paid, or otherwise as set out in the Returns Policy.

Gift Vouchers & Coupons

Katies International may from time to time make and / or issue physical or electronic gift vouchers and / or promotional coupons and / or discounts available for use on the Website towards the purchase of Katies International goods. Gift Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended.

Digital Gift Vouchers / Cards that are purchased by registered users are valid for a period of three (3) years after date of sale. Any Gift Vouchers that Katies International issues / gives away for free are valid for a period of three (3) months only If your Voucher has not been used within that period, it will expire and can no longer be used. Gift Vouchers cannot be used to buy other Gift Vouchers

They do not accrue interest and are not refundable for cash once purchased or otherwise obtained. If your Gift Voucher value is less than the amount required to cover the full order you wish to place, you can make up the difference by paying via one of our other payment methods. If your total purchase is for less than the amount of the Gift Voucher no change / credit will be issued or given Katies Zambia is not responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Voucher, after it has delivered the Gift Voucher to you or the email address nominated by you.

Coupons / Special Discounts

There are two types of Coupons; a Coupon with a fixed amount of a discount, e.g. K100 off (“Fixed Coupon“), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“). Coupons are issued at Katies Internationals sole discretion and we are entitled at
any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.

As a general rule, and unless specified otherwise on the specific Coupon itself each Coupon can only be used once. Only one Coupon can be used per order. Only one Coupon can be used on the Website per person per promotion / campaign. Percentage Coupons may only be redeemed on purchases with a total cart value of less than K5,000-00 (five thousand Kwacha).

Where a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to place the order again, without the item that you wished to cancel. A Coupon can only be used at check-out – it cannot be used later on existing orders. The value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you, through any one of our payment methods.
Coupons cannot be used to buy Gift Vouchers or other Coupons, and cannot be exchanged or refunded for credit.

Katies International is not responsible for any harm due to the loss, unauthorised use or distribution of a Coupon. If for any reason a Coupon does not reflect on the final amount due from you at check-out, please do contact us on sales@katiesinternational.com or on +260965858511 to confirm if the Coupon is still valid. When registering on the Katies International website you are also automatically opting in for our Newsletters. You may opt-out of these newsletters at any time.


Katies Zambia trading as Katies International is the holder of a valid Liquor License issued by the Ndola Town Council Katies International will not sell liquor to any person under the age of eighteen (18) years.


We respect your privacy and will take all reasonable measures to protect your personal information

Change of Terms and Conditions

Katies International may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly  check these Terms and Conditions on our website and make sure that you are satisfied with the changes. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

Ownership and Copyright

The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips,  advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Katies International and its Suppliers You will not acquire any right, title or interest in or to the Website or the Website Content.

Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in writing by Katies Zambia trading as Katies International. Where any of the Website Content has been licensed to Katies International or belongs to any third party / supplier, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.


The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website. Whilst Katies International takes reasonable measures to ensure that the content of the Website is accurate and complete, Katies International makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Katies Zambia trading as Katies International’s representatives, then Katies Zambia trading as Katies International shall not be bound thereby.

Katies Zambia trading as Katies International disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in

Any views and / or statements made or expressed on the Website are not necessarily the views of Katies International, its directors, employees and/or agents. In addition to the disclaimers contained elsewhere in these Terms and Conditions, katies International also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.

You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software.

Katies International thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

Limitation of Liability

Katies International shall not be liable for any direct, indirect, incidental, special or consequential loss or damages which might arise from your use of, or reliance upon, the website or the content contained in the website, or you inability to use the website, and / or unlawful activity on the website. You hereby indemnify Katies Zambia trading ads Katies International against any loss, claim or damage which
may be suffered by yourself or any third party arising in any way whatsoever from your use of this website.

Availability and Termination

We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and are entitled to discontinue providing the Website or any part thereof with or without notice to you. Katies International may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Katies International will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible.

If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you. Katies Zambia trading as Katies International is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and / or
have created multiple user profiles to take advantage of a promotion or Coupon intended by Katies International to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and / or to cancel any order concluded between you and Katies International, in whole or in part, on notice to you. Katies
International will only be liable to credit monies already paid by you and accepts no other liability which may arise as a result of such blacklisting and / or refusal to process any order.

Governing Law and Jurisdiction

These Terms and Conditions and our relationship and / or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Zambia. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the Zambian courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

In the event of any dispute arising between you and Katies Zambia trading as Katies International, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of Zambia notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.


Katies Zambia trading as Katies International hereby selects 21 Kabelenga Road, Northrise, Ndola, Zambia, as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”). Katies Zambia trading as Katies International may change this address from time to time by updating these Terms and Conditions.

You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Katies International not less than 7 days’ notice in writing. Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent by hand will be deemed to have been received on the date of delivery; by prepaid registered post, will be deemed to have been received 10 days after the date of posting; by email will be deemed to have been on the date indicated in the “Read Receipt” notification. All e-mail communications between you and us must make use of the “Read Receipt” function to serve as proof that an email has been received.


Katies International may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party. Any failure on the part of you or katies International, to enforce any right in terms hereof shall not constitute a waiver of that right. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

Katies International Return Policy

No cash refunds. Refunds or exchanges will not be allowed on an cosmetics or make-up purchases due to the intimate nature thereof & also for hygienic reasons Goods purchased will only be exchanged for other goods to the same value and only within seven (7) days of date of purchase.

Goods must be returned in the original packaging and in good order to the Katies International domicilium as stated in the general Terms & Conditions – for a credit. The costs of returning such goods to Katies Zambia in Ndola is for the account of the buyer The original invoice is to be returned to the Store together with the goods.